Effective Date: 2025.07.28
At FoxyLace, due to the intimate nature of our products, we do not accept physical returns or exchanges for hygiene and safety reasons.
Refund or Replacement
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [insert email address].
Provide:
- Your order number
- Clear photos or videos showing the issue
Once confirmed, we will offer either:
- A full or partial refund, or
- A free replacement
Non-Returnable Situations
We do not offer refunds or replacements for:
- Size or color preferences
- Change-of-mind purchases
- Requests made after 30 days
- Items without valid proof of issue
Refunds are processed to your original payment method within 5–10 business days after approval.
For any questions, please contact us at foxylace.info@gmail.com.